Customer Service
Welcome
Thank
you for visiting our Golden Valley Flax web site store. We are
pleased to provide you with the highest quality flax
grown
in North America and to also provide you with health related
answers concerning flax.
Contacting the Customer Service Department
You can reach our customer service department by e-mail, telephone
or regular mail. Our representatives are available to answer
your phone calls during normal business hours. Please have
your order
confirmation number ready to assist us in serving you.
E-Mail Address: flax@flaxhealth.com
Phone: (701) 331 1272
Mailing Address:
Golden Valley Flax
P.O. Box 7
Park River, North Dakota
58270
Paying with Credit Card
We accept credit card payment for online orders.
Please provide the “bill to” address exactly as it
appears on your credit card billing statement. During our online
real time authorization process we will validate that the “Bill
to” information you provided matches the information on file
with your credit card issuing company. The processing of your order
may be delayed if we cannot verify the “Bill to” information
or the information does not match the address information on file.
Your credit card will not be charged until we provide the goods
or services you ordered.
We accept the following payment types:
- Visa®
- MasterCard®
- American Express
- Discover®
The merchant name that will appear on your credit card statement
is:
Golden Valley Flax
Processing an Order
Your order of in-stock merchandise will be shipped
based on the time frame associated with the method of shipment
selected at
the time of check out. Orders received on weekends and holidays
will
be processed on the next business day.
All orders are shipped from:
Golden Valley Flax
Hylden Farms of North Dakota
P.O. Box 7
Park River, ND 58270
United States
How to Change Your Order
We process your orders very quickly. If you find that you have
made an error in your order, please notify us immediately by
e-mailing us at the following e-mail address. If your order
has not yet been
processed, we may be able to correct it. However if the merchandise
has already been shipped, we will be unable to modify any portion
of your order.
Customer Service Email Address: flax@flaxhealth.com
Order Status
If you still have questions about your order you may contact our
customer service department at 701-331-1272.
Customer Service Email: flax@flaxhealth.com
Promotional Mailings
We will notify you of any upcoming promotions and specials that
may interest you. If you do not wish to receive these notifications,
please make sure to check the box that reads: “Check this
box if you do not wish to receive special promotional mailings”.
If for some reason you forget to do this you can have us remove
you from our mailing list by emailing us at our customer service
email address. For more information about our privacy policies
click on the Privacy Policy hyperlink below.
Customer Service Email: flax@flaxhealth.com
PRIVACY POLICY
Returns and Exchanges
If you have received damaged, defective or incorrectly
shipped merchandise contact our customer service department immediately.
All
returns should be shipped to the return center address below.
No COD returns will be accepted. Our desire at Golden Valley
Flax
is for you to enjoy the health benefits of flax.
All returns should be sent to the following
address:
Golden Valley Flax
Hylden Farms of North Dakota
P.O. Box 7
Park River, ND 58270
United States
Shipping and Handling
Please see our shipping
page for complete shipping
and handling information.
